Frequently asked questions

Acai is a fruit native to South America. It is appreciated for its delicious, subtle flavor, reminiscent of a blend of red berries and cocoa. 

Acai berries are small and dark purple. They consist of 90% pit and 10% fruit. 

Acai is also valued for its many health benefits. To preserve its nutritional properties, acai berries are processed into frozen purée within 48 hours of harvesting!

Açaí is harvested from a palm tree that grows mainly in the humid regions of the Brazilian Amazon. The harvesting communities we buy our açaí from pick the açaí berries by hand, following agroforestry cultivation practices and thereby preserving the ecological balance of the Amazon rainforest.

Acai is naturally a source of fiber, manganese, and copper, and contains unsaturated fatty acids. Its nutritional profile and naturally intense color make it a suitable ingredient for many applications: acai bowls, smoothies, desserts, ice cream, and beverages.

We offer a wide range of acai-based products: frozen, sweetened and unsweetened acai purée, sorbet, and smoothies. Discover our complete range on our dedicated product page.

Our products are organically certified and comply with quality standards for food safety and environmental sustainability.

A significant portion of our production is also Fair for Life certified, a fair-trade label. It focuses on worker safety and the prohibition of child labor.

Our frozen acai purée can be stored for up to 12 months when kept at the recommended temperature of -18°C. Be sure to follow the storage instructions on the packaging for optimal preservation.

For an acai bowl, we recommend blending 200 grams of frozen acai purée with one banana. You can adjust the quantity according to your personal preferences.

There’s no need to take the pod out of the freezer in advance! Just three seconds under hot water is enough to thaw the pulp so it’s easy to blend. Then simply break it into six pieces, still sealed, in your hands.

Delivery times vary depending on your geographical area. In general, orders are delivered within 2 to 5 business days.

We work with Chronofresh, which maintains the cold chain from our warehouse to your door. Your order is handed directly to the carrier. If you are absent at the scheduled time, the parcel is returned to the warehouse, and you receive an email and an SMS to reschedule the delivery. Here are the delivery steps: 

1. As soon as your parcel is collected from our warehouse, Chronofesh sends you an email. If you do not open the email within the following hour, you receive an SMS. You can reschedule the delivery slot (a 2-hour slot between 8 a.m. and 1 p.m.) or choose delivery to a Chronopost agency on the same day (Chronopost must be informed before 11 a.m.)

2) When your parcel goes out for delivery, you receive an email and an SMS informing you of a 1-hour delivery slot. You can reschedule the delivery up to one hour before the driver's arrival.

3) If delivery fails, the parcel is returned to the warehouse and stored at the appropriate temperature. You receive an email followed by an SMS so that you can reschedule the delivery.

Shipping is free on orders of €70 or more. In addition, the minimum order value on our website is €70.

Unfortunately, because our frozen products must be kept cold, it is not possible to return an order once it has been delivered.

We deliver frozen products throughout mainland France and Belgium. However, at present, we do not deliver to the rest of the world for private customers.

If you are a business customer, we can deliver anywhere in the world: call us on 09 67 77 77 74 or write to contact@nossa-fruits.com

If you encounter a problem with your delivery, please contact us immediately through our customer service at commandes@nossa-fruits.com. We will respond as soon as possible.

If you encounter a problem with your order, please contact us immediately through our customer service at commandes@nossa-fruits.com. We will respond to you as soon as possible.

To place an order as a professional, contact contact@nossa-fruits.com.

We are actively committed to sustainable acai harvesting practices. We do this in partnership with local communities to protect the Amazon ecosystem. Our approach is based on organic agroforestry, which provides resources for local residents while preserving the biodiversity of ecosystems.

Deforestation in the Amazon is mainly linked to the expansion of cattle ranching, which accounts for 63% of deforestation. Reducing meat consumption helps curb this negative impact. In addition, subsistence farming and soybean production are major drivers of deforestation.

Consuming agroforestry products is highly beneficial for preserving the Amazon and combating deforestation. In fact, 1 hectare of açai grown through agroforestry generates 10 times more income for local people than 1 hectare of cattle ranching! All while preserving the very essence of the Amazon rainforest.

We chose to package our fruit in individual pods for greater convenience: each pod contains exactly the amount of fruit needed to make a smoothie. This way, you can be sure of the exact quantity of each ingredient in the recipe! The film we use is very thin; one sachet weighs 0.73 g, six times less than a yogurt pot!

However, as part of our commitment to sustainability, we are exploring alternatives. Such as our açai puck, which reduces our use of plastic while preserving the convenience and quality of our products.

A Life Cycle Assessment (LCA), conducted according to ISO 14040 and ISO 14044 standards, evaluated the carbon footprint of our acai. It amounts to 0.76 kg CO₂e per kilogram of purée.

To limit our impact, we use no air freight: our acai is transported exclusively by sea.

Acai is harvested by hand from wild palm trees in the Amazon. Its production helps preserve the forest by providing local communities with a source of income linked to its conservation.

In Amazonian communities, children have traditionally been expected to help their families. Nevertheless, we are implementing every possible measure to ensure that no children are involved in the production, harvesting, or transportation of the fruits we use to produce our pulps and acai-based products.

1/ All our pulp is produced using acai from certified organic producers. These producers are trained and audited at every harvest by an external certification body. The training and audits cover social and environmental aspects. Child labor is one of them: if it is proven that children have been involved in fruit production, the producer loses their certification and can no longer sell certified fruit.

2/ Nossa Fruits staff and our local industrial partners regularly visit each producer to provide additional training and verify that no children have been involved in fruit production. If such involvement is reported, the producer can no longer supply fruit for our production

3/ Part of our production is Fair for Life certified, Ecocert's fair trade label. This label involves additional audits and training, with a strong focus on social indicators such as worker safety and the prohibition of child labor.

All our fruit comes from small-scale producers because we firmly believe that this production model provides workers with more autonomy and income than plantations and therefore contributes more effectively to improving their quality of life. This farming model, promoted worldwide by NGOs and social enterprises for its social benefits, is nevertheless more difficult to monitor because the producers are their own employees. Training and auditing are the only ways to put an end to this.

For individuals: find our Terraçaí products in partner organic stores throughout France. You can also order directly from our e-commerce site.

For professionals: our products are available to professionals in the food service, hospitality, and food processing industries. Contact us to discover our range and receive support with your project.