Shipping policy

We work with Chronopost Freeze, which ensures that the cold chain is maintained from our warehouse to your home. Your order is handed to you in person, and the parcel is clearly marked “Frozen.” No parcel is left on the doormat; if you are absent at the scheduled time, the parcel is returned to the warehouse and you receive an email and an SMS to reschedule the delivery. 

Here are the delivery steps: 

1) As soon as your parcel is collected from our warehouse, Chronopost sends you an email. If you do not open the email within the following hour, you receive an SMS. You can reschedule the delivery slot (a 2-hour slot between 8 a.m. and 1 p.m.) or choose delivery to a Chronopost agency on the same day (Chronopost must be notified before 11 a.m.) 

2) When your parcel goes out for delivery, you receive an email and an SMS informing you of a 1-hour delivery slot. You can reschedule the delivery up to one hour before the driver arrives. 

3) If delivery fails, the parcel is returned to the warehouse and stored at the appropriate temperature. You receive an email followed by an SMS so that you can reschedule the delivery.